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Welcome To Reception Remote
Get a highly trained team of receptionists. They will remotely perform all standard reception
activities, such as managing reservations, providing information, and helping customers access
their rooms.
Hospitality Backoffice
Cost optimization and 24/7 Guest service
About Us
Maintaining a stationary reception desk 24/7 can cost a hotel around 10,000 EUR per month. This is particularly problematic when the hotel is not fully booked, and the receptionist has a limited number of duties, which is not cost-effective.
Implementing a remote reception will even allow you to switch to the model of “1 employee on-site during the day + remote reception 24/7.”
While remote reception does come with certain costs, they are significantly lower compared to maintaining the physical presence of an employee around the clock.
Our Services
Gain a highly trained team of receptionists. They will remotely perform all standard reception tasks, such as managing reservations, providing information, and assisting guests with access to their rooms.
Get a 24/7 reception without hiring new
people for night shifts and without
worrying about whether an employee will
come to work.
Increase your profits. With 24/7 visibility
on booking portals and Google, we will
help you sell at night too.
Save time – you no longer have to stand
behind the reception desk yourself, when
an employee calls in sick or bother with
introducing new people.
Increase your property’s reputation –
remote reception provides guests with
quick assistance, which result in better
opinions about your property.
Enhance your security. Sleep peacefully
happening at your facility and will respond
if necessary.
Reduce costs – only one receptionist on
site is enough – the rest of the activities
can be performed 24/7 by remote
reception.
Are you so busy with check-ins and check-outs, as well as constantly answering emails and phone calls, that you and your team barely have time for personal guest service? As a host, do you often feel overwhelmed by challenges and can never truly relax, even on vacation?
Additionally, you may face issues such as limited staff turnover, high personnel costs, and difficulties in finding reliable employees.
Let us relieve you and your team by taking over the management of the reservations department. We will handle your email and reservations, as well as ensure a pleasant experience for guests before their arrival, allowing you to fully focus on your daily operations.
who are looking for cost-effective solutions for themselves and their businesses in their daily operations.
who want to have more free time and are seeking administrative support..
who desire greater administrative support.
who want to utilize on-site human resources more effectively and therefore need support in the background.
FAQ
Maintaining a stationary reception desk 24/7 can cost a hotel around
10 000 EURO per month.
This is especially problematic when the hotel is not fully booked and the receptionist has a limited number of duties, which is not cost-effective. Implementing a remote reception desk will even allow you to switch to the “1 employee on site during the day + remote reception 24/7” model.
Although remote reception is of course associated with certain costs, they are much lower compared to maintaining the physical presence of an employee 24/7.
Most hoteliers indicate on Google or Booking.com that the reception is open until 8:00 or 10:00 p.m.
After this time, the reservation systems are often disabled, which results in the inability to make a
reservation for potential customers looking for accommodation at late hours.
Are you worried about whether your receptionists will show up for work on time? Are you worried
that they will quit overnight or demand a huge raise because they are “irreplaceable”? Imagine the
peace of mind you would feel if you had a team of professionals at your disposal 24/7 that you don’t
have to keep an eye on.
Provide your guests with 24/7 check-in, check-out and assistance in emergencies. This will increase
the prestige of your property and increase the chance of gaining a loyal guest and higher long-term
revenue.
Many hotels redirect calls to the owner’s private number after hours, which leads to him being
“attacked” by night calls. Guests call with various queries, from Wi-Fi passwords to problems with
access to the room, which is inconvenient and does not allow for proper rest.
Hotel owners, especially smaller properties, face the challenge of ensuring constant availability and
service, which often means answering calls around the clock. This can lead to burnout and lower
levels of happiness.
Enjoy life – our specialists will take care of your property around the clock or take care of night shifts.
You no longer have to worry if you missed a reservation or something bad happened at the hotel.
Gain peace and a sense of security.
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